Booking & Cancellation Policy

This policy sets out the terms for scheduling, rescheduling, and cancelling vocal coaching sessions at the Studio. By booking a session, you agree to these terms, which operate under the laws of England and Wales.

1. Student Cancellations & Rescheduling

Your lesson time is reserved exclusively for you. If you need to cancel or change an appointment, you must provide a minimum notice window:

• 24 Hours or More Notice: You may reschedule the session or receive a full credit toward a future lesson at no additional charge.
• Less Than 24 Hours Notice (or No-Show): The session fee is forfeited in full, and no makeup lesson or refund will be automatically provided.

Exceptional Circumstances (Discretionary Policy)

The Studio understands that emergencies happen (such as sudden illness, injury affecting the voice, or bereavement).

If you are forced to cancel within the 24-hour window due to unavoidable circumstances, please notify the Studio as soon as possible. Any waiver of the late-cancellation fee, or the offering of an alternate makeup date, is handled on a case-by-case basis and remains entirely at the Studio's sole discretion. Any concession made does not establish a permanent right or modify the standard policy for future bookings.

2. Cancellations by the Studio

On rare occasions, the Studio may need to cancel or reschedule a session due to illness, professional performing commitments, or technical issues.

In the event that the Studio cancels your lesson:

1. Minimum Resolution: You will be offered a full make-up session at a mutually convenient date, or a full credit/refund for that session.
2. Discretionary Goodwill: Depending on the timing and nature of the cancellation, the Studio may, entirely at its own discretion, award a complimentary additional portion of lesson time or a free session as a gesture of goodwill. The Studio's decision on goodwill awards is final.

3. Statutory Consumer Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, when you purchase services online, you generally have a statutory 14-day "cooling-off" period to change your mind and request a full refund.

Express Request for Immediate Service:
By booking a specific lesson slot that occurs within this 14-day window, you are explicitly requesting that the Studio's services begin before the statutory cooling-off period ends.

• If you complete a lesson during this window, you acknowledge that you waive your right to cancel that specific completed session.
• Any cancellations of future booked slots remain governed by our standard 24-hour notice policy outlined in Section 1 above.

4. Contact & Notifications

All cancellation and rescheduling requests must be submitted directly through the booking platform confirmation link or by emailing the Studio at your designated business email address. The timestamp of the email or platform notification will determine whether the 24-hour notice threshold was met.